Refunds and Returns

ChrisPetals.com delivery and return policy.

Delivery policy

An independent local florist designs and delivers the arrangement. The full delivery rules are on the delivery page.

Delivery locations

Orders can be sent to residential and commercial addresses in the United States, where a florist partner can deliver.

Delivery times

  • Same-day delivery is Monday through Friday when you order before 2:00 PM Eastern Time and that ZIP is still open.
  • The florist delivers during that day’s route. A specific hour is not guaranteed.
  • Saturday and Sunday are not same-day. Checkout shows the next open date after the ZIP is checked.

Delivery fees

Delivery is free on every order. Available delivery dates depend on the recipient address and order time.

Delivery confirmation

After a successful delivery, we send an email confirmation. For a business address, please make sure someone is there to accept the delivery.

Failed deliveries

If the first attempt fails because the address is incorrect or the recipient is unavailable, we will contact you to arrange another delivery. An additional fee may apply.

Return policy

Your satisfaction matters. Because flowers are perishable, returns are not accepted after an order has been delivered. If an arrangement arrives damaged or does not meet your expectations, contact us within 24 hours of delivery.

Refunds and replacements

  • We offer a refund or a replacement when a product arrives damaged or does not meet quality expectations.
  • Include your order number, a description of the issue, and photographs of the arrangement when you can.

Order cancellations

  • Cancellations are accepted up to 24 hours before the scheduled delivery date. A later cancellation may include a cancellation fee.
  • Same-day orders must be canceled within one hour of placing the order.

Substitutions

A local florist may substitute a flower or container when the season requires it. The substitution is of equal or greater value.

Satisfaction

If you are not satisfied with an order, tell us and we will work to resolve it.

Contact us

Email orders@chrispetals.com, call (980) 350-9667 , or use the contact form. Chris Petals, 28 Spring St Unit 205, Princeton, NJ 08542-6901.